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Meaningful, lasting results – delivered

When you partner with Brooke to drive your digital transformation you put people at the heart of the process.

Building capability into your business to sustain transformation

Having delivered large scale digital transformation programs across government, corporate and public sectors, we have a deep understanding of the challenges you and your customers face, and how technology can significantly improve the internal and external service delivery experience.

Our experienced team works closely and collaboratively with you to translate the needs of your people, customers and business into a technology solution they can trust.

With a fast-moving and flexible team, we’re laser focused on getting the job done. If your transformation project has stalled, or needs a fresh set of eyes, we’re happy to roll our sleeves up and help you get it back on track.

Digital Transformation

From customer experience (Salesforce) and systems integration (MuleSoft), to process automation and always-on managed support services, we drive change from design to execution.

Service Design

Solve high-level business challenges such as operating model design, organisational restructures, governance risk, complex contract management, compliance and more.

Award-winning Service

Brooke is proud to have won the APAC Growth Implementation Partner of the Year award which recognises Consulting Partners with the highest YOY% growth in ACV and
Partner Program points in the growth pillar.

Digital Transformation

Improving the Customer Experience (Salesforce)

With our depth of experience, we understand the challenge of enterprise-wide transformations such as integrating multiple legacy systems, upgrading ageing platforms and digitally enabling complex manual systems and processes. We also appreciate the need to minimise risk and maximise return on your investment, and improve the services delivered to your customers – faster.

Our public sector clients benefit from our expertise to achieve the best results from the Salesforce Public Sector Solution [PSS] platform. With a unique data model designed specifically for this sector, coupled with the speed of using pre-configured capabilities, the PSS platform delivers affordable, rapid results.

We also offer a Security and Health Check service where we take an outcomes-driven approach to review the security and health of your Salesforce platform with a view to maximising the return on your investment and ensuring its resilience. Contact us for more information.



• Customer facing portals
(Experience Cloud, previously Community Cloud)
• Service orientated consoles (Service Cloud)
• Sales and relationship orientated consoles (Sales Cloud)
• Engaging and compelling communications and marketing
(Marketing Cloud)
• Solution architecture design
• Education data architecture
• AppExchange partners
• Salesforce DX (CI/CD)
• Proofs of concept (PoCs)
• Minimum viable products (MVPs)


Systems Integration (MuleSoft)

Our integration approach is underpinned by our partnership with MuleSoft, working with the latest technology and products to realise benefits for you faster, and to unlock compelling digital service experiences for you and your customers.

We can work with you to develop your digital strategy, design your integrations and API’s, implement the solution, and provide you with tailored managed support services post implementation.

Leveraging the benefits of hyper-automation, where a layer of advanced technology is added to automation making it possible to do more with the technology, we can rapidly identify, vet and automate numerous business and IT processes simultaneously.

We also offer a Health Check Service where we take an outcomes-driven approach to reviewing your MuleSoft Anypoint Platform to ensure your integration solution is delivering value and optimised results. Contact us for more information.


• Artificial intelligence (AI)
• Machine learning
• Event driven software architecture
• Robotic process automation (RPA)
• Business process management (BPM)
• Intelligent business process management suites (iBPMS)
• Integration platform as a service (iPaaS)
• Low-code/no-code tools
• Packaged software
• Other types of decision, process and task automation tools


Managed Support Services

We currently deliver managed support services for a range of government and private sector clients.

Our dedicated team can provide full support for your system, or we can undertake customised training to build capability in your team to ultimately self-manage your Salesforce or MuleSoft operating environments.

At Brooke we’ve created a new approach to managing Salesforce that minimises the potential for problems to arise, and resolves them quickly if they do. This is in contrast to the traditional way of providing IT and product support, whereby you wait until a problem surfaces and then fix it.

Irrespective of the package you decide on, we will set you up with your own company branded self-services portal and provide you access to our service desk. You will also be assigned either an account manager or engagement director and technical business analyst to support you.


• Access to a dedicated team of specialist functional and technical consultants
• Customised training based on your specific
needs to enable skills transfer to your team
• Help with product releases to get the most
out of your Salesforce or MuleSoft investment
• Access to a dedicated Service Delivery Manager to manage resources, and provide strategic monthly reports.


Service Design

Operating Model Design and Execution

Your organisation is best set up for success when your operating model delivers the right customer and employee experience, aligns to strategy and supports financial targets.

We support you to fundamentally rethink what you do and what your operating model looks like. Our proven design process is rapid, creative, yet pragmatic, and we work collaboratively with you to co-create the future design your organisation needs to succeed.

This is a holistic operating model design that integrates processes, people, organisation design, governance, culture, controls, IT and infrastructure. We also have deep expertise in guiding you through the change journey required to move from your current operating model to your future one.


Complex Contract Management

In increasingly complex internal and external operating environments strong commercial foundations, processes
and relationships are critical to achieving business outcomes.

Our approach to help you enhance your commercial performance focuses on the use of contracts and commercial mechanisms to drive increased value and outcomes for your organisation. We offer a range of solutions across the procurement and contract life cycles to ensure your commercial arrangements are delivering the outcomes your organisation needs to be successful.


• Collaborative contracting resets, remediations and
set up for success
• Commercial strategy
• Contract management
• Procurement strategy
• Contract design
• Contract assurance
• Contract complexity assessments



Our approach to risk management creates certainty that begins with developing outcome metrics, targets and measurement systems to create a ‘closed loop’ evidence-based outcome assurance capability.

We help you identify potential loss of control points in achieving your outcome and develop both preventative and mitigating controls, so the breadth and depth of these controls align with your organisation’s risk appetite.


• Program and project health checks, and resets
• Corporate risk and compliance reviews
• Regulatory framework review, design and implementation
• Risk and outcome measurement systems for feedback and assurance


Get started with Brooke today

To learn how Brooke can help you solve your complex business problems and maximise your strategic opportunities, contact us via the form below or call us on +61 2 8046 3975.

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