Maritime risk management is complex, involving assets across multiple jurisdictions and geographies, and impacting 50,000 people. Risk management systems often fall short of achieving confidence that risks are being managed because they rely on activities and checklists rather than demonstrating that risk management outcomes are being achieved.
Brooke was engaged to develop a solution when there was no clear diagnosis of what the problem was. Risks can only be defined in relation to the achievement of an objective and this objective was not clearly defined. Once we were able to define the outcome, we would need to change the way people worked. We did this by firstly defining outcome the client was seeking. Once this was clear, and agreed we held a series of design thinking workshops to develop a high-level design. Field Analysis was used to validate the high-level design before commencing detailed design and build of the management system and operating model. This informed the implementation strategy and formed part of the broader communication and stakeholder engagement strategy.