Our client is the regulator of a key profession for the Victorian Government. They needed to update their online customer enquiry form to improve the experience for their customers by:
After developing the proof of concept with the client, Brooke configured the Salesforce platform to deliver the upgraded web form and knowledge base to deflect enquiries for the customer, whilst providing the enquiries team with the streamlined response processes and enhanced reporting abilities.
We collaborated with the client to deliver the solution within a tight time frame, ensuring effective integration between the client’s customer databases and Salesforce using MuleSoft to deliver a seamless solution. The enquiries team now have access to the right information at the right time, and are enjoying their new workflow-driven enquiry process.
Critical considerations when designing, configuring and implementing an API portal help to
ensure the portal’s effectiveness, usability and security.
Delivering a successful integration project by taking an outcomes-focussed diagnostic approach to solving project failures.Read more
At its core, the Victorian Institute of Teaching’s (VIT) primary function is to regulate members of the teaching profession. It plays a critical role in creating safe learning environments for children and young people by ensuring only qualified and suitable persons are registered to teach.Read more
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