In today’s interconnected world, collaboration within and between organisations is increasingly important.

For government, building a redress scheme to right past wrongs and provide justice to vulnerable members of the community isn’t just about handing out money and leaving it at that. Today, redress schemes take a holistic approach, combining looking after the physical and mental health of the people affected, along with ongoing counselling – as well as providing financial assistance.

Providing managed support services for EWOV’s new system.

Critical considerations when designing, configuring and implementing an API portal help to
ensure the portal’s effectiveness, usability and security.

Design and rapid configuration of an Application Programming Interface (API) portal to enable cataloguing, consumption and management of APIs.

Using a ‘trauma informed approach’ to build an online process to enable redress using Salesforce Public Sector Solutions.

Building an online grants submission portal using Salesforce Public Sector Solutions.

Building an auditable online process using Salesforce Public Sector Solutions [PSS]. How our client built the foundation for their auditable investment and grants submission portal using Salesforce Public Sector Solutions.

How the Energy and Water Ombudsman of Victoria modernised their complaints management processes using Salesforce Public Sector Solutions.

The VIT sought to transform its business to improve trust among its stakeholders, keep pace with the increasing regulatory burden and remain financially viable.

Building better education support services through Salesforce technology and how our education client stabilised process delivery through Salesforce case management.

At its core, the Victorian Institute of Teaching’s (VIT) primary function is to regulate members of the teaching profession. It plays a critical role in creating safe learning environments for children and young people by ensuring only qualified and suitable persons are registered to teach.

Enabling the Victorian Building Authority (VBA) and its customers to comply with a changing legislative landscape.

AXICOM’s goal was to improve customer’s experience and ease of doing business with Axicom as part of their commitment to customer centricity.

How Brooke supported a regulatory organisation through the first phase of their digital transformation by upgrading their customer interface and improving responsiveness through their Salesforce CRM implementation.

Delivering a successful integration project by taking an outcomes-focussed diagnostic approach to solving project failures.

In 2022 Australia will reckon with several of the biggest obstacles it faces.

In challenging times of bushfires and floods, the community needs to know the government has their back.

Our client required an integrated risk management system for the maintenance of maritime capability that would address systemic shortcomings in the sustainment of naval assets.

A rapid, outcomes focussed approach to prepare for transformational change. Getting the requirements right for a digital transformation is hard enough, but it also needs to be done fast and build momentum for change.

Brooke’s client, a Government Enterprise, describes how they rapidly transformed their engagement model within a narrow window of opportunity.

Achieving outcomes through collaborative contract design – How a government enterprise collaborated with an established strategic partner to gain new levels of capability.

Optimising industry partnerships and recalibrating the workforce to deliver better asset management outcomes.