VIT – Victoria’s Teaching Regulator

rapidly improving teacher registration and compliance

Background

The Victorian Institute of Teaching (VIT) is an independent statutory authority for the teaching profession, whose primary function is to regulate members of the teaching profession.

The Problem

Brooke’s client, the Victorian Institute of Teaching (VIT), was weighed down by inefficient manual processes that were costly, slow and error prone. Critical data was spread across paper files, systems that didn’t talk to each other and people’s heads. As a result, the VIT was struggling to maintain trust with the teaching profession, its own staff and the government, to keep pace with increasing regulatory responsibilities and to remain financially viable. They knew they needed to transform their processes and give their stakeholders and staff confidence that they were working to a “single source of truth”.

Meaningful Results

With Brooke’s support, the VIT defined the required business outcome and set about reimagining teacher regulation, transforming the customer experience, rebuilding stakeholder relationships and delivering an IT platform capable of supporting the VIT now and into the future.

The VIT realised benefits from the first release and overall operational efficiency gains have been significant and immediate. As a result, the VIT has been able to do more with less, and now has the capability and capacity to meet future challenges. As well as turning around customer satisfaction and staff engagement the VIT is now able to take a more proactive regulatory role and assure safer schooling environments for Victorian children.

Brooke developed several Salesforce and MuleSoft products and apps, bringing them together to deliver a seamless process for the VIT.

Salesforce Products

Education Data Architecture (EDA)

Community Cloud (Teacher / School Portals)

Service Cloud (VIT Staff Portal)

Marketing Cloud (automated Teacher Registration Journey)

Salesforce AppExchange Apps

Dashcord (Event Management)

Nintex (Document Template Generation)

MuleSoft Integrations (API)

Payment Gateway (Westpac)

Finance Reconciliation (Technology One)

Criminal Record Check (National Criminal Record Check)

Automating records management (ECM)

Data sync to other agencies (Victoria Police, Working with Children Check (WWCC), Commission for Children and Young People (CCYP))

Literacy and Numeracy Test (LITNUM)

Address Validation (Experian)

Document Verification and Proof of Identity (Australian Criminal Intelligence Commission – ACIC)

Public Register Website

CONTACT US

Sydney

Level 14
309 Kent Street
Sydney NSW
2000 Australia
P + 61 2 8221 8885

Melbourne

Level 27
101 Collins Street
Melbourne VIC
3000 Australia
P + 61 3 9221 6263

Canberra

Level 1 The Realm
18 National Circuit
Barton ACT
2600 Australia
P + 61 2 6198 3244