Compliance in a changing legislative landscape

Enabling the Victorian Building Authority (VBA) and its customers to comply with a changing legislative landscape


Regulating for a quality built environment in Victoria, the Victorian Building Authority (VBA) regulates building and plumbing practitioners to ensure the achievement of efficient and competitive building and plumbing industries in Victoria.

The Problem

Brooke partnered with VBA to design and deliver the new Building Activity Management Systems (BAMS) permit system, leveraging the Salesforce and MuleSoft platforms. The key objective for BAMS was to offer a new digital experience for the lodgement of permits with a real-time, online transaction capability and payment capability.

Meaningful Results

Key outcomes achieved include:

  • Reduction in application processing time due to all applications being brought online
  • Improved data quality from online submission
  • Elimination of large volumes of manual work arounds including scanning and saving documents now consolidated into a document management system using applicant provided documents
  • Automated payment processing and reconciliation when previously cash and cheques were accepted and manually deposited at the bank

Salesforce Products

Service Cloud (VBA Staff Portal)

Community Cloud (Building Surveyor Portal)

MuleSoft Integrations (API)

Address Validation (Experian)

Payment Gateway (Westpac)

Automating records management (TRIM)



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