Brooke, from its inception, has been a values-driven organisation. Our values drive everything we do, guiding all our strategy, development and vision.

People First

We believe that the world’s greatest challenges can only be solved when people collaborate and stick together when things get tough. We start with empathy, nurture differences and are intentional always. Expect us to ask about your preferred way of working and how we can work best together.

We see the whole person and believe work-life balance is more than a statement. Expect people to ask how you are and be interested in the answer.

Results Focused

We always start at the end because we believe that absolute clarity of the outcome is critical to creating meaningful, purpose driven results quickly.

Expect challenging questions: What are you trying to achieve? How will you know you have achieved the outcome? How do you know it is the right goal to aim for?

Straight Talk

Life is confusing enough, so we don’t need to add to it with complicated or obscure language. At Brooke, we value candid and respectful discussions. We stand for truth and honesty in every situation, no matter how difficult it can be. We are fans of simple, direct language. Expect short, to the point conversations and practical solutions to complex problems, with a no-nonsense, can do attitude.


The most important page for us and for you!  When you strip it all back, Brooke is a collection of marvellous people and we’re confident that you’ll enjoy working with them.

The people shown here are just some of the talented specialists at Brooke who are dedicated to helping us deliver meaningful impact for our clients.

Jeroen Bolluijt

Founder, Project Management and Impact Acceleration

As a founding partner of Brooke, Jeroen has over 15 years experience in program delivery and management consulting in Australia, Asia and the Netherlands. Jeroen specialises in the set-up of support and control structures for large and complex projects. He has been involved in the development of international project management frameworks and standards. Jeroen spends his time outside of Brooke using his entrepreneurial skills coaching start ups and social impact acceleration.

John Mannix

ServiceNow Expert

John is an expert in the transformation of enterprise operations, designing and implementing digital workflows to improve operations and benefit employees. He drives his clients to think differently to achieve outcomes which align to their business intelligence strategies. John is passionate about delivering impactful results and partners with the cloud computing brand ServiceNow. Beyond his digital expertise, John enjoys travelling the globe and spending time with his family and dogs.

Joel McDonald

Account Manager – NSW and Federal Government

Joel is an expert in the delivery of digital transformation and continuous improvement in the public sector. He is recognised for his work creating and implementing effective and sustainable digital change for government in Australia and overseas. Joel is passionate about digital, customer service, technology and service management and enjoys connecting people with bright ideas and helping clients solve problems that really matter. On the weekends you’ll find Joel catching a wave on Sydney’s north shore beaches.

Lester Doecke

Founder and Managing Director

Lester’s charismatic leadership style, combined with his exceptional strategic thinking and design skills, allow him to effectively articulate a visionary and realistic end-state, whilst remaining mindful of the activities necessary to achieve the outcome. As one of the founding partners of Brooke, Lester brings more than 30 years of international experience in project and program delivery, contract performance and change management and implementation. Lester’s leisurely pursuits include spending time with his family, playing golf and tending to his wine collection.

Sarah Galbraith

Change and Project Management

Sarah brings significant global consulting experience across operational management including people optimisation, corporate strategy realisation and HR management. Sarah’s pragmatic, genuine and flexible approach helps people and businesses get to the essence of what they need to be doing to be successful. Sarah is a jigsaw puzzle addict, and loves experimenting with cooking and cocktail-making.

Bruce McGregor

Digital Transformation

Bruce is an expert in complex digital transformations and is passionate about creating the best digital service experiences for organisations, their customers and staff. Bruce has led large teams through complex transformation programs across both the corporate and government sectors. Bruce’s guilty pleasure is sneaking a beer or two after attending 2-hour long Pilates classes.

Emma Klemm

Account Manager – Health, Non-Profit & Education

Emma is an expert in digital transformation in the healthcare industry, with experience across clinical care, aged care, pharmaceuticals and complex IT delivery. Emma’s vision is to improve the quality of life through technology and helping healthcare organisations realise the positive change that health informatics can bring to the industry to help both patients and healthcare professionals. Outside of her day job, Emma supports the Richmond Central Snakes Womens AFL Club.

Brenton Perry

Human Experience

Brenton approaches design and change programs from a human perspective having led a number of complex business and digital transformation engagements involving both Salesforce and MuleSoft implementations. He’s the first to pick up the phone or visit a customer to find out exactly what’s going on in addition to what the data says. Brenton is involved in education non-profits and an avid runner… on 2 nights a week… sometimes.

Sophie Andrew

Complex Contracting Lead and Program Management

Sophie leads the Complex Contracting practice, assisting clients to transform their business through innovative commercial solutions. Sophie has more than 10 years’ experience spanning both government and the private sector and has a deep understanding of what it takes to deliver measurable results that allow clients to achieve their commercial and organisational outcomes. Sophie is passionate about beagles, social justice and accessories.

Vikas Singhal

Enterprise MuleSoft Integration (connecting systems)

An expert in the delivery of digital transformation and integration for large and complex projects. He has significant experience in both traditional and modern enterprise integration, in other words he is just as good at looking back as he is looking forward – you need both for integration success. Vikas is Brooke’s resident content king and is a regular contributor to Brooke’s insights. He is passionately devoted to his family.

Rebecca Yeung

Change Management Specialist

An incredible change and project manager who has delivered a range of public and private sector projects in higher education and communications infrastructure. Her critical thinking and organisational skills lead to pragmatic solutions and the transfer of enduring capability for clients. If Bec isn’t playing or watching sports herself, you can find her at the local pool with her daughter teaching her how to swim.

Jason Hornsby

Managed Services Manager & Salesforce Functional Consultant

A personable and savvy Salesforce Service Cloud Consultant and Managed Services Manager who leads with the customer needs. He is passionate about customer service and strives to keep our customers informed and happy (laughing out loud happy). Jason’s skillset extends beyond digital problem solving to mechanical problem solving, even servicing his own car

Ben Bates

Salesforce Technical Lead

Ben Bates is the Technical Practice Lead of Brooke and has over 10 years’ experience in IT leadership, development, project management and in particular, over the last number of years, has been wrangling the Salesforce platform to provide enterprise solutions to a range of complex customer issues. Ben is the perfect mix of technical, business and pragmatism unless he’s facing off with you in an online game.

Nic Coleman

Design & Change Expert

Nic is a design guru who specialises in solving the unsolvable problems that organisations face. He works with clients to quickly help them identify what’s important and leads them through a process to identify the best way to achieve their outcomes. Nic is passionate about community projects and owns a boat that sinks every time it rains.

Helen Wu

Project Management and Design Expert

An engineer by trade, Helen has impeccable attention to detail and is arguably one of the most outcomes-focussed consultants in the trade. Helen works with clients to deeply understand the changes they want to make in their business and expertly coordinates stakeholders to deliver projects. When she’s not helping clients achieve their outcomes, you’ll find Helen exploring Sydney’s food and wine scene.

Brianna Mar

Functional Consultant

Brianna’s multidisciplinary skillset spans project coordination, business requirements definition, governance support, technical support and system testing. Brianna is currently working towards mastering Salesforce as a functional consultant, as steadily as she has mastered the art of roller-skating.

Ankit Mishra

Salesforce Developer

Ankit works across managed services, ensuring client Salesforce environments are bug-free and developing new Salesforce functionality for clients across multiple products. Ankit has deep understanding of Salesforce development with specific skillsets in Apex, Service Cloud, Community Cloud and integration. When he’s not debugging Salesforce environments, you can find him photographing landscapes and wildlife.

Jon Fung

ServiceNow Solution Architect

Jon has extensive experience with ServiceNow solutions, and holds Certifications as a ServiceNow Administrator and Implementation Specialist. Jon is a strong advocate for ServiceNow as an Enterprise wide platform rather than just an ITSM tool. He has experience in conquering complex IT projects ranging from client and project management through to technical leadership. When Jon isn’t building ServiceNow for clients, he’s busy building his skills as an amateur woodworker.

Ajitabh Kumar

Salesforce Developer & Solution Architect

Having 7+ years in CRM domain, over 15 Salesforce end to end projects working as Technical Lead for fortune top 100 companies, and 12 Salesforce certifications, Ajitabh is one of the most qualified Salesforce Developers in the trade. Ajitabh specialises in too many Salesforce products to list but notably Einstein Analytics and Discovery, Education Cloud, Sales Cloud, Service Cloud, Marketing Cloud and Community Cloud, along with Integration. Ajitabh loves cricket and competes at his local club – bowl, bat, or keeper? You’ll have to find out when you work with him.

Brett Nan-Tie

Founder & Design Guru

Brett is an expert in the design and delivery of complex strategic projects aimed at driving step changes in organisational performance, particularly where these require behavioural change. He is also skilled in codifying insights and best practice, and has built a number of online diagnostic tools and associated methodologies for assurance, competencies, and controls. As one of the founders of Brooke, Brett is the “sensai” of Brooke providing spiritual guidance to Brooke staff, clients and beyond.



Level 14
309 Kent Street
Sydney NSW
2000 Australia
P + 61 2 8221 8885


Level 27
101 Collins Street
Melbourne VIC
3000 Australia
P + 61 3 9221 6263


Level 1 The Realm
18 National Circuit
Barton ACT
2600 Australia
P + 61 2 6198 3244