Our events help clients think differently about their most complex problems and build networks of forward-thinking business leaders.
Congratulations to the winners of the 2018 Australian Service Excellence Awards hosted by the Customer Service Institute of Australia. Brooke was delighted to be the CSIA’s Event Partner for the evening. Stryker South Pacific was the standout company, winning this year’s ‘Best of the Best’ award.
The Business Leaders Forum is an invitation only peer to peer community of senior leaders who are passionate about sharing their thinking on how to do business in an uncertain business world. Stay tuned for announcements on Forum events for 2019.
The future belongs to leaders who tap into the wisdom of the collective.
Identifying the full scale of the complexity of a project or problem, and accompanying risks, is vital. The assessment of complexity includes both inherent complexity, for example the challenges involved in manufacturing a product, or delivering a service; and contextual complexity, the factors bought to bear by the environment in which the project or problem is occurring.
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Costly, restrictive and sometimes dangerous issues arise when systems or solutions are created and deployed without enough attention paid to the jobs, skills and competencies needed to effect change. People are more complex than the most complex of complex problems. You need to identify the right people to be involved and up-skilled, and ensure that all stakeholders join you on the journey.
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Institutions typically dictate controls on employees from the top-down, leaving little elbow room to deal with changing environments and unforeseen opportunities. To achieve unbridled success in projects and problem solving it is important to ensure that where controls are required, they are outcome-focused and empower staff to make the best possible decisions as circumstances change.
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