CX transformation with Salesforce

CX transformation with Salesforce

Salesforce customers are demanding authentic customer centric implementations, but successful implementation requires more than technical skill. Brooke is a trusted Salesforce partner because we bring operating model transformation expertise paired with the necessary platform implementation skills.

Our implementations are more successful and sustainable because we transform mindsets, behaviours and capabilities with a relentless focus on our client's desired outcomes.

Unleash the benefits of Salesforce

Streamline operations

Remove waste and duplication of effort

Reduce costs

Automate processes

Increase profitability

Improve customer satisfaction and reduce churn

CSIA certified practitioner

CSIA

Brooke Digital are proud to be a certified practitioner of the CSIA. We support CSIA members in achieving their vision for best-practice customer experience. Members can take advantage of our consultative services to rapidly build the right sustainable service solution for their businesses. This can include service advice, customer design and project implementation.

Are you looking for specific assistance to help close the gaps in your organisation following your CSIA assessment, or seeking expertise on the International Customer Service Standard (ICSS)? Brooke Digital are endorsed by the CSIA to provide you with this advice and support.

Partners

Brooke is a registered consulting partner of Salesforce and a registered partner of Mulesoft.  Through these partnerships Brooke leverages world-leading technology and software development teams to create human-centred, outcome-focused solutions that meet our clients’ business and service needs.

Speak to Brooke now