Customer-led service transformations that deliver real outcomes, fast.

The world is changing faster than ever – and the reasons are digital. Customers and stakeholders are more demanding. New competitors are appearing from nowhere. Existing competitors are breaking away from the pack. The customer experience is no longer a marketing tactic, it is a core competitive capability.

Where most businesses fail is in looking for technological silver bullets to solve their digital woes…

The most important factor in service transformation is people: not only external customers, but also those working to deliver the new experience

At Brooke Digital, we understand people and how integral they are to your business.

At Brooke Digital, we understand people and how integral they are to your business.

We seek to understand and incorporate human emotions and drivers into your journey mapping, service design and implementation, to ensure success.

CSIA certified practitioner

CSIA

Brooke Digital are proud to be a certified practitioner of the CSIA. We support CSIA members in achieving their vision for best-practice customer experience. Members can take advantage of our consultative services to rapidly build the right sustainable service solution for their businesses. This can include service advice, customer design and project implementation.

Are you looking for specific assistance to help close the gaps in your organisation following your CSIA assessment, or seeking expertise on the International Customer Service Standard (ICSS)? Brooke Digital are endorsed by the CSIA to provide you with this advice and support.

Partners

Brooke is a registered consulting partner of Salesforce and a registered partner of Mulesoft.  Through these partnerships Brooke leverages world-leading technology and software development teams to create human-centred, outcome-focused solutions that meet our clients’ business and service needs.

Speak to Brooke now