Carl Heise Joins Brooke

Brooke is proud to announce that Mr Carl Heise has joined our team as a Senior Consultant. Carl has demonstrable expertise in design and transformation of complex organisations across public and private sectors from Education to Transport. He will be based in Sydney.

Carl has spent the best part of two decades innovating and leading good thinking across government and non-government sectors. Carl joined the NSW Department of Customer Service in 2018 to design a fit-for-purpose approach to human-centred design. This enabled the co-creation of a single process for managing complex customer relations across 7 regulators.

In 2019 he moved to Transport for NSW where he led the design, consultation and collaboration of the Service Maturity Framework for TfNSW, comprised of a cluster of customer-facing agencies and shared services.

Carl said: “Brooke believe deeply in helping where it matters, in a way that makes a difference. This sounds simple, but we live in a busy world, with a lot of distractions. Starting with a clear view of the problem and always having the outcome top of mind requires authenticity and discipline. Brooke’s passion for helping people to think differently and solve real problems fast comes across in everything that they do and I’m thrilled to be part of such an innovative and experienced team. I am excited to bring my experience in innovative and rapid solution design to Brooke and am looking forward to helping clients solve some really challenging problems.”

Prior to joining the NSW Dept of Customer Service, Carl designed business solutions for NRMA, Woolworths and a range of education providers.

Co-Founder of Brooke, Jeroen Bolluijt, said: “We are known for helping our clients to think differently about designing and transforming complex organisations and building their capability for the long term. Carl will add another layer of excellence to our existing capabilities and we are looking forward to helping even more clients to achieve the outcomes they desire.”

For further information on Brooke contact Jeroen Bolluijt via or phone 02 8221 8885.