AXICOM

customer experience (salesforce) logo / operating model design and execution logo

Background

Axicom is Australia’s leading provider of independently owned wireless infrastructure.  They own, operate and manage a portfolio of approximately 2000 towers in Australia, substantially covering the Australian population. Axicom’s core business is to provide Australia-wide tower and rooftop sites for wireless communication, supporting your wireless world.

The Problem

Axicom wanted to improve their customer experience by implementing a streamlined customer portal. They needed a technical solution, but they also recognized the challenges they would face of delivering a technical solution without experienced change professionals on hand to provide advice as the transition occurred.

Meaningful Results

Brooke worked collaboratively with Axicom to design, build and deliver the technical solution and manage the transition of internal and external customers to the new environment. The solution provided our client with a digital capability that made it easier for their staff to deliver work by reducing the manual workload required and provided customers with a significantly improved experience that has resulted in increased satisfaction and trust.

Salesforce Products

Community Cloud

Salesforce Knowledge

Salesforce AppExchange Apps

Sitetracker

CONTACT US

Sydney

Level 14
309 Kent Street
Sydney NSW
2000 Australia
P + 61 2 8221 8885

Melbourne

Level 27
101 Collins Street
Melbourne VIC
3000 Australia
P + 61 3 9221 6263

Canberra

Level 1 The Realm
18 National Circuit
Barton ACT
2600 Australia
P + 61 2 6198 3244